%USERPROFILE%\AppData\Local\Microsoft\Outlook In the address bar up the top copy and paste the following path:.Close Outlook & Skype for Business if it is running.If you can see the appointments in your shared calendars online then the issue is more than likely due to the cache on your Outlook needing refreshing, here are the steps to fix the problem: The easiest way to verify this is the problem is to log in to your Outlook Web Mail, if you are using Office 365 you can log in at using your username and password. Typically this happens when running Outlook 2016 in cached mode with exchange or Office 365. If you are making use of shared calendars in Outlook 2016 you may find that not all appointments are showing in the calendar or are disappearing.